Policies
Returns & Refunds
We want you to be confident in every order. Because doors are often made to order or customized, some items are non-returnable — please review the policy below before you buy, and reach out with any questions.
All orders should be picked up or received within 7 days of notification. Otherwise a storage fee of $50 per day may be charged.
What we do not refund
- Shipping costs
- Special orders (non-stock items)
- Specially altered, pre-hung, or pre-cut merchandise — these are non-returnable
- Shipping and delivery charges in the case of returns
Merchandise return process
- Returns received more than 14 days after the shipment date will not be accepted.
- Request a written or emailed return authorization from Designer Doors Supply. Merchandise must be in merchantable condition, in the same packaging as purchased.
- Provide proof of purchase for all returned goods.
- Returned goods are subject to warehouse inspection before a credit is issued.
- Shipped returns will have applicable shipping charges deducted from the refund, unless the return is the result of our error.
A restocking charge of 50% of the invoice price applies to returned merchandise.
Cancellations & change orders
- Shop items and special orders cannot be canceled once the manufacturing process has begun.
- All cancellations and change orders are subject to production and/or material charges incurred prior to the request.
- While we make every effort to honor cancellation and change requests, an order is considered firm when placed, and the customer is liable for the full cost of those orders.
Inspection & damage claims
Please inspect your order upon delivery. Claims for shortage, loss, or damage must be reported within 24 hours of receiving the shipment, and all common-carrier freight (tractor-trailer) damage must be reported before the product is removed from the shipping crate. Claims made after these periods may be rejected by the freight carrier.
If you find damage, defects, or missing parts within the times above, contact customer service at +1 (770) 712-0374 or hello@designerdoorssupply.com. For full shipping and delivery terms, see our shipping and delivery page.